Terms

----- Updated May 20, 2019 -----

TERMS OF BUSINESS

TO CREATE AN ACCOUNT:

Simply click on the MENU at top right of the page, select SIGN IN/CREATE ACCOUNT and enter your contact information and create a password.

TO APPLY FOR WHOLESALE ACCOUNT: Email us with business info and we will manually approve and set up your account.

ORDERS AND PAYMENTS:

Currency:
Ecuador uses the American Dollar as its currency. All prices are quoted in US dollars.

Minimum Qualifying Order:
A minimum qualifying order is $50 retail, $100 wholesale.

You may pay us in the following ways:
- Online payments through PayPal (using PayPal balance or credit card).
- T/T Bank Transfer (deposit to our bank account in Ecuador).
- MoneyGram or Western Union.

Full prepayment is required for all orders. We are not a banking service.

SHIPPING

Shipments are made from Ecuador. We can ship to virtually any address in the world.

We Use EMS Express Mail with Correos del Ecuador (the Ecuadorian Post Office)

DHL Worldwide Express is also available. Prices may be more or less than the post office. If you wish this option, place your order and send a note on the final checkout page. We will calculate the rate and make an adjustment to your total.


Delivery time for DHL or EMS Express Mail may be up to 10 days. All shipments are insured. .

All shipments have a tracking number and you will receive an email at time of shipment with this information.

An Alternative for Heavier Shipments
For orders that are 50 kg and more, we can ship by air freight to your local airport. Contact us for rates. Air freight is both more economical and faster than EMS mail service, although brokerage services may be required when you receive your shipment.

WHAT IF I WANT TO CANCEL MY ORDER?

If we haven't begun production on your order, and have paid by PayPal, there will be a $10 penalty fee.
Once we have shipped your order, you have committed to paying the shipping charges for that item whether you keep it or not.

ARE THERE ANY CUSTOMS OR DUTY FEES?

You maybe charged import taxes or customs fees. It is your responsibility to research this before placing your order. We are not responsible for any fees or duties incurred when the shipment enters your country. Check beforehand for your country's import policies.

If a package is returned to us because you refused to accept it, we are not obligated to issue you a refund.

PRODUCTION TIMES:
As most jewelry items are custom made, we may require a week to ten days for production. Because we list so many items, with many customization options, it is not possible to have all items on hand at all times.

For items like alpaca, hats, pants, keychains, your order will normally be shipped within 3 to 4 working days from the time that payment is received.

Out of stock and custom items may require up to 2 weeks for manufacture.  Special order items or large volumes may also require prodution time. We will notify you at the time of placing your order of the estimated shipping date.

PRODUCT CUSTOMIZATION:
There is a comment box on product pages where you may specify special requirements. Please note that as our items are made from natural materials and are handmade one at a time, there will be variations. We have made every attempt to ensure that the descriptions of products on this website are accurate. But product photos are for reference only, to show the product design. Color matching is not guaranteed as many components are dyed in small batches.

GUARANTEE
We stand behind our products and guarantee their quality. All items are inspected prior to shipping to ensure high quality.

RETURNS
If for some reason you are not satisfied with your purchase, notify us within 10 days of receiving your shipment. If an item is damaged, notify us as soon as possible. We will either send you a replacement or issue you a credit or refund.

Customer satisfaction is an important component of our business.

If a package is returned to us unaccepted, for any reason, we are not responsible to issue you a refund.

If you have a problem with quality, damaged goods, wrong goods received, contact us and we will work out an acceptable solution.

Privacy and Cookies Policy:
We do not sell or share your personal information. This includes all company and personal information disclosed when creating accounts, placing orders or subscribing to our email newsletter. A complete legal text of our policies can be found here