----- Updated April 27, 2017-----

TERMS OF BUSINESS

TO CREATE AN ACCOUNT:

Simply click on the MENU at top right of the page, select SIGN IN/CREAT ACCOUNT and enter your contact information and create a password.

ORDERS AND PAYMENTS:

Currency:
Ecuador uses the American Dollar as its currency. All prices are quoted in US dollars.

Minimum Qualifying Order:
A minimum qualifying order is $75.00

You may pay us in the following ways:
- Online payments through PayPal (using PayPal balance or credit card).
- T/T Bank Transfer (deposit to our bank account in Ecuador).
- MoneyGram or Western Union.

You may place your order through the online shopping cart on this website, or email us at contact@ecuadorcraft.com Ordering by email may be more practical if you are ordering large quantities with many color variations. In that case we will manually create an invoice for your approval.

Full prepayment is required for all orders.  In some cases (for established accounts) we will accept a 50% deposit at time of order and the balance upon shipping.

SHIPPING

Shipments are made from Ecuador. We can ship to virtually any address in the world.
We use Express Mail with Correos del Ecuador (the Ecuadorian Post Office.

Delivery time for EMS Express Mail is normally 10 days. All shipments are insured. Maximum weight per carton to most countries is 30 kg. To Australia, 20 kg. Check EMS shipping regulations for your country. Shipping rate is shown upon checkout.

All shipments have a tracking number and you will receive an email at time of shipment with this information.

An Alternative for Heavier Shipments
For orders that are 50 kg and more, we can ship by air freight to your local airport. Contact us for rates. Air freight is both more economical and faster than EMS mail service, although brokerage services may be required when you receive your shipment.

We can also ship by DHL courier. Rates are expensive and rush service is approx. 5 days. http://www.dhl.com.ec/en.html

Shipping Error Message: If the shopping cart gives a message that a particular order or items cannot be shipped to your country, it is because the total weight of the shipment exceeds the maximum allowable fore EMS shipments. In that case remove some items from the shopping cart. You may need to place a second order, as your purchase will have to be sent in 2 or more cartons.

WHAT IF I WANT TO CANCEL MY ORDER?

If we haven't begun production on your order, and have paid by PayPal, there will be a $10 penalty fee.
Once we have shipped your order, you have committed to paying the shipping charges for that item whether you keep it or not.

ARE THERE ANY CUSTOMS OR DUTY FEES?

You MAY be charged import taxes or customs fees. It is your responsibility to research this before placing your order. We are not responsible for any fees or duties incurred when the shipment enters your country. Check beforehand for your country's import policies.

If a package is returned to us because you refused to accept it, we are not obligated to issue you a refund.

PRODUCTION TIMES:
As most jewelry items are custom made, we may require a week to ten days for production. Because we list so many items, with many customization options, it is not possible to have all items on hand at all times.

For items like alpaca, hats, pants, keychains, your order will normally be shipped within 3 to 4 working days from the time that payment is received.

Out of stock and custom items may require up to 2 weeks for manufacture.  Special order items or large volumes may also require prodution time. We will notify you at the time of placing your order of the estimated shipping date.

PRODUCT CUSTOMIZATION:
There is a comment box on product pages where you may specify special requirements. Please note that as our items are made from natural materials and are handmade one at a time, there will be variations. We have made every attempt to ensure that the descriptions of products on this website are accurate. But product photos are for reference only, to show the product design. Color matching is not guaranteed as many components are dyed in small batches.

GUARANTEE
We stand behind our products and guarantee their quality. All items are inspected prior to shipping to ensure high quality.

RETURNS
If for some reason you are not satisfied with your purchase, notify us within 10 days of receiving your shipment. If an item is damaged, notify us as soon as possible. We will either send you a replacement or issue you a credit or refund.

Customer satisfaction is an important component of our business.

If a package is returned to us unaccepted, for any reason, we are not responsible to issue you a refund.

If you have a problem with quality, damaged goods, wrong goods received, contact us and we will work out an acceptable solution.

Privacy and Cookies Policy:
We do not sell or share your personal information. This includes all company and personal information disclosed when creating accounts, placing orders or subscribing to our email newsletter. A complete legal text of our policies can be found here