Shipping and Returns

SHIPPING AND RETURNS - updated May 20. 2019

Shipments are made from Ecuador. We can ship to virtually any address in the world.

We Use EMS Express Mail with Correos del Ecuador (the Ecuadorian Post Office)

DHL Worldwide Express is also available. Prices may be more or less than the post office. If you wish this option, place your order and send a note on the final checkout page. We will calculate the rate and make an adjustment to your total.

Delivery time for DHL or EMS Express Mail can be up to 10 days.

All shipments have a tracking number and you will receive an email at time of shipment with this information.

An Alternative for Heavier Shipments
For orders that are 50 kg and more, we can ship by air freight to your local airport. Contact us for rates. Air freight is both more economical and faster than EMS mail service, although brokerage services may be required when you receive your shipment.

Shipping Error Message: If the shopping cart gives a message that a particular order or items cannot be shipped to your country, contact us and we will look into source of the problem.

ARE THERE ANY CUSTOMS OR DUTY FEES?

You MAY be charged import taxes or customs fees. It is your responsibility to research this before placing your order. We are not responsible for any fees incurred when the shipment enters your country. Check beforehand for your country's import policies.

If a package is returned to us because you refused to accept it, we are not responsible to issue you a refund.

GUARANTEE
We stand behind our products and guarantee their quality. All items are inspected prior to shipping to ensure high quality.

RETURNS
If for some reason you are not satisfied with your purchase, notify us within 10 days of receiving your shipment. If an item is damaged, notify us as soon as possible. We will either send you a replacement or issue you a credit or refund.

If you are planning to purchase a large quantity of goods, it may be better to request that we send you samples first so you can verify that the merchandise and quality are suitable for your business requirements.

Customer satisfaction is an important component of our business.

If a package is returned to us unaccepted we are not responsible to issue you a refund.

If you have a problem with quality, damaged goods, wrong goods received, contact us and we will work out an acceptable solution.

LOST SHIPMENTS (post office problems):

In the very rare case that a shipment is lost by the respective post offices, the claim process may take several months. We cannot speed this up. We will do everything we can to ensure that the claim is being processed but are not responsible for delays that are outside of our control. We cannot send refunds or replacement shipments at no charge while the claim is in progress. Thanks for your understanding.